Refund policy

We are sorry that your are not satify with our product. We carefully crafted our product for the best results, however, our skin are different which could result in a different outcome.

We have a 60-day return policy, which means you have 60 days once the order has been delivered to you to request a return. 

All skincare products are returnable. Your return item(s) must be in its original packaging, used or unused condition. If the product(s) has been used more than half of its original amount you may receive a half refund of its original payment - depending on its condition -, after discount and before tax, exclude shipping.

Accessory item return, your return item(s) must be in its original packaging and unused. 

E-gift card is non-returnable.

***We monitor all returns and reserve the right to refuse the return service to any  customer(s) that may misuse or abuse the return policy.

 

How to Return: 

Please contact us at hello@skinsocietycosmetics.com and let us know the reason of your return as well as attaching your order ID and picture(s) of the return product(s).

Please note that returns will need to be sent to the following address: [Skin Society Cosmetics, 8697 La Mesa Blvd, Suite C #496, La Mesa, California 91942 USA] 

If your return is accepted, you will receive the refund back to your original payment with in 5-10 business days after it is processed.

You can always contact us for any return question at hello@skinsocietycosmetics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on e-gift cards.

Exchanges and cancellations
Please contact us at hello@skinsocietycosmetics.com for any exchange and cancellation. Once your order has been fulfilled the cancellation is not allowed.

 

Refunds
We will notify you once we’ve received and inspected your return shipment, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please keep in mind it could take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@skinsocietycosmetics.com.

 

Return Window: Products may be returned within 60 days once the order has been delivered to you.

Refund Terms: Upon order and inspection of your return, we will issue a refund for the product cost minus discount, tax and the original shipping charges. We monitor all returns and reserve the right to refuse the return service to any customer(s) that may misuse or abuse the return policy.

Return Shipping: Customers are responsible for return shipping costs unless the product(s) arrived damaged or have manufacturing defects. In cases of damaged or defective products, we will cover return shipping costs.